Autopilot

Respond to users instantly

Automate resolutions that delight customers while following your brand voice and guidelines.

Build

Assemble the agent: what it knows, what it can do, how it speaks.

Data Sources

Connect docs, tickets, presentations, past help centers and more into a living, citable knowledge engine.

Tools

Let your agent read customer and company information and give it the ability to act on it.

Protocols

Write plain-English playbooks for handling common scenarios like subscriptions, refunds, cancellations and more.

Tone

Set voice guidelines so every response sounds like your brand.

Guardrails

Ensure your agent doesn't take any missteps by outlining specific challenges or problem areas that it should avoid or handle with care.

Deploy

Go live across channels and languages with the right rules

Omnichannel

Respond to your customer via chat, email, SMS, and any other text-based channel.

Multilingual

Understands and replies in your customers' languages while keeping brand voice

Automations

Build rules to trigger proactive messages and actions from events and intent

Profiles

Create different chat experiences & rules for different customer personas and use cases.

QA & Insights

Constantly evaluate your agent's performance and ensure it is safe, traceable, and improving

Test mode

Test your agent in a controlled environment before rolling it out to your customers

Run history

Look at any conversation your agent has had with customers and understand its underlying thinking and resources to troubleshoot problems.

Evals

Evaluate your agent any time you make a change to it by giving it a battery of tests.

Audit

Continuously improve the performance of your agent with our analyst-in-a-box. Our analyst monitors your tickets to understand what changes are needed with your agent knowledge and configurations to attain higher deflection and accuracy.

Reporting

Track KPIs and trends across channels, intents, and profiles