Support has taken a back seat for too long. It's called a cost center, its budget and headcount are constantly scrutinized. The story, time and time again, is "how can we do less."
This is completely wrong. And we're on a mission to show the world how good support can be. But in order to do that, we needed to build the tools to empower startups to make a paradigm shift: to view support not as a cost center, but as a revenue driver.
Focus on customers, not problems
Your customers came to you not to buy a product, but to solve a problem. Your product is meant to solve their problem, but it will inevitably have gaps. Your support is the tool you use to fill those gaps. If it isn't great, then your customers — which invariably will come to you with questions at some point in time — will look elsewhere for help. To your competitors. To other tools. To anywhere but you. Poor support is the most common cause for customers churning from a product.
Support leads the way
Atlas is the single best tool you can use to give your customers white-glove support. We do this by helping you know your customers inside and out, by giving your team the most ergonomic tool possible, and by demonstrating exactly what exceptional support is with our industry leading support.
If you view support as a necessary evil and a chore to be done, Atlas isn't the tool for you. Check out our competitors pages for plenty of other tools that are a better fit.
If you want to provide the best support possible, to create fervent evangelists of your customers and truly build something that your customers love, Atlas is the tool you're looking for.
