Autopilot
Answer customers instantly, day or night
- Multi-step actions across any channel
- Follow your tone, tools and playbooks on every reply
- Set guardrails and approvals to ensure policy control
Results our customers see
95%
Accuracy
80%
Faster replies
75%
Resolution rates
Copilot
Help agents reply faster
- On-brand drafts with sources you can edit or send in one click
- Customer context in one brief, so agents never tab-switch
- Suggested next actions like refunds, credits, or scheduling
Knowledge Management
One source of truth that keeps itself current
- Autogenerate and refresh articles from tickets, chats, and SOPs
- Map related topics so your agents and Autopilot always give the same answer
- Autodetect conflicts when a fact has multiple versions
Ticketing
See every customer's full story without switching tabs
- Unified inbox to support your customers across all channels
- View each customer's entire journey in a chronological timeline
- Use session recordings to diagnose & resolve faster
Channels
Chat, email, Slack, SMS and WhatsApp in one inbox
Enterprise-Grade Security
SOC 2, HIPAA and GDPR compliant from day one.
We’ve used Atlas for almost 2 yrs, love it. Simple to use. We manage everything from Slack, it’s awesome.
Atlas is incredible. The screen recording feature, especially, is a game changer. That, combined with the Slack integration, has made life super convenient for me to deliver a terrific customer support experience
Atlas has been a breath of fresh air, seamlessly combining customer conversations, making support efficient & personalized. The customer timeline & integrated help center are invaluable. The responsiveness of the Atlas team made the switch so easy!
Fast responses, seamless Slack integration, all-in-one view. Atlas makes support effortless. We moved from delayed responses on other platforms to instant, effective communication with Atlas.
We’ve been using Atlas for over a year. The product is great and the team is extremely helpful and responsive. Unlike other products, Atlas feels like a natural fit to our existing tooling and workflows. I would recommend this 10/10.
With Atlas, Slack integration is seamless, making quick responses a breeze. The founders’ support is unparalleled, elevating our customer service experience!
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