We just made staying on top of your tickets even easier! You can now receive real-time Slack notifications when tickets are created, assigned, updated, or resolved—so you never miss an important update, even when you’re away from your laptop. Here’s how this helps you:

• Instant updates – Get notified when tickets are created, assigned, or updated, so you can respond faster.
• Customizable alerts – Choose exactly which ticket events you want to be notified about.
• Stay connected – Keep track of ticket activity, even when you’re on mobile.

How to Enable Slack Notifications

• Go to Settings > Notifications
• Select the ticket events you want to receive Slack alerts for
• All notifications will appear in the Atlas bot under the Apps section in Slack.

Turn on Slack notifications now and let us know what you think.