Give every agent an AI sidekick

Help your team reply faster and improve consistency with on-brand drafts and instant context.

Features

How Copilot helps agents

Relevant context

Copilot assembles the customer's history, actions, and recent conversations into a short brief right inside the inbox.

Suggested responses

On-brand drafts grounded in your knowledge with citations; edit or send in one click

Guided resolution and actions

Step-by-step guidance with approved actions and next steps

Ticket summaries

Wrap-up writes a concise summary, tags tickets and creates follow-up actions wherever required.

Benefits

How does your team and business benefit from Copilot

Assist, not replace

AI handles retrieval, drafting, and checklists, keeping empathy, judgment, and overall control with the agent.

Fast & accurate

Context at hand and strong first drafts cut search time and shrink handle time across every query.

Consistent responses

Suggestions follow your policies and tone, include citations, and reduce rework from inconsistent or outdated answers.

Faster onboarding

New hires ramp quickly with context briefs and guided playbooks, learning inside the inbox instead of weeks of shadowing.