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How to hire engineers overseas
Jon O’BryanJon O’Bryan

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How to hire engineers overseas

A YC founder who has hired 60+ international engineers shares what works: picking a region, sourcing candidates and setting clear terms.

When to start customer support in your company

When to start customer support in your company

Why customer support starts on day one: talk to users where they are, watch their sessions and keep your whole team close to feedback.

Case Study: Why PerkUp Switched to Atlas from IntercomCase Study: Why PerkUp Switched to Atlas from Intercom
Jon O’BryanJon O’Bryan

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Case Study: Why PerkUp Switched to Atlas from Intercom

PerkUp switched from Intercom to Atlas to deliver exceptional customer support. Thomas Mirmotahari, Founder & CEO of PerkUp, explains the move to Atlas and why they’re loving it.

Case Study

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How to hire engineers overseasHow to hire engineers overseas
Jon O’BryanJon O’Bryan

/

How to hire engineers overseas

A YC founder who has hired 60+ international engineers shares what works: picking a region, sourcing candidates and setting clear terms.

When to start customer support in your companyWhen to start customer support in your company

When to start customer support in your company

Why customer support starts on day one: talk to users where they are, watch their sessions and keep your whole team close to feedback.

Case Study: Why Coaster Uses Atlas for Unifying Support ChannelsCase Study: Why Coaster Uses Atlas for Unifying Support Channels
Jon O’BryanJon O’Bryan

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Case Study: Why Coaster Uses Atlas for Unifying Support Channels

This case study explores how Coaster uses Atlas to unify all of their support channels and operations.

Case Study
Case Study: Why Rootine Chose Atlas’s Customer Support PlatformCase Study: Why Rootine Chose Atlas’s Customer Support Platform
Jon O’BryanJon O’Bryan

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Case Study: Why Rootine Chose Atlas’s Customer Support Platform

This case study explores why Rootine chose Atlas to help upgrade its support operations.

Case Study
Case Study: Why PerkUp Switched to Atlas from IntercomCase Study: Why PerkUp Switched to Atlas from Intercom
Jon O’BryanJon O’Bryan

/

Case Study: Why PerkUp Switched to Atlas from Intercom

PerkUp switched from Intercom to Atlas to deliver exceptional customer support. Thomas Mirmotahari, Founder & CEO of PerkUp, explains the move to Atlas and why they’re loving it.

Case Study
Navigating the AI Revolution in Customer SupportNavigating the AI Revolution in Customer Support
Jon O’BryanJon O’Bryan

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Navigating the AI Revolution in Customer Support

We decode the transformation as AI integrates seamlessly into customer support, offering unparalleled efficiency and a personalized experience. This article explores the balance of high-tech and high-touch in the era of AI support.