This week we’ve glammed up a few areas of Atlas that we felt needed some TLC. Specifically:

• ticket creation
• session player
• the chat widget

New ticket modal

In addition to a much cleaner UI, we’ve also made it easier to move through ticket creation with your keyboard and focus on only showing you the key pieces of information needed to create a ticket. The hotkey to create a ticket is N from the inbox

Session player revamp

We’ve completely overhauled the session recordings list and session player to make it easier to know what a session is about before watching it and to understand the details better when you are watching a session.

In the sessions list, we now show a preview of the session in the info pane; a summary giving the number of network calls, console errors, and sentry errors; and a list of the pages that were visited in that session.

In the session player, we’ve now hidden the chatty details (user actions, network traffic, custom events, etc.) in developer tools to give you a more streamlined summary of information in the info pane. We’ve added a card for associated tickets so that you can quickly jump to any tickets that were created from this session.

We’ve cleaned up the time scrub so that you can more easily jump to times where event badges exist.

Finally, we’ve cleaned up the developer tools section so that it’s much more readable. We’ll be adding more data support in this section next quarter to help you get deeper insights into customer sessions.

Hide/show chat widget with SDK

We love our chat widget and hope you do too. But we’re also realistic and realize that there are times when you may not want the chat widget to show up unless a button somewhere (eg “Chat with us”) is pressed.

We’ve now made it easy to setup the chat widget so that the chat bubble doesn’t show up unless programmatically triggered by setting the hideBubble parameter in the widget startup code.