For Day 2 of Launch week, we’re releasing Info Pane Customizations so you can choose exactly what you see and where you see it in your Info Pane.

Customizable panes

You can now change the order and visibility (shown/hidden) of cards in your Info Pane on the Inbox and Customer Timeline. You can also enable Customer and Account level notes from your Info Pane > Pane settings section as well.

Customizable cards

In addition to changing which cards are present in your Info Pane, you can now also change which fields are shown in those cards, when they are shown, and the order in which they are shown. You can now show fields always, only when they are populated, in the additional fields section, or hide them altogether.

Bonus: New session recording cards

Finally, we’re now showing you more summary information about your sessions in the Info Pane within session recordings to help you know what happened in a recording (eg, network calls and errors), any tickets that are associated with the recording, and a list of the pages that were visited during the session.