For Day 4 of Launch Week, we’re releasing a feature that’s consistently been one of our highest demand features: Forward an email.

Forwarding emails

Sometimes you need to collaborate with people outside of your team to solve a ticket. You can now get them up to speed quickly by forwarding them a ticket using the “Forward with sidebar” function. This takes the ticket’s message history up to that point and puts it into a new sidebar message that you can send to your collaborators. Keep in mind that they won’t see your internal ticket activity (eg, ticket assignments, associated Linear/Jira issues, etc.).