Welcome to Day 4 of Launch Week! Today, we're unveiling some exciting updates to our reporting tools that will help you gain deeper insights into your team's performance and response times. Here’s what’s new:

• improved UI
• agent performance report
• median response time reports

Let’s get into the details!

Improved UI

We've enhanced the user interface with double columns and expanded data wells, allowing you to see more information at a glance. We've also refined the visual elements, smoothing out curves to improve readability and comprehension.

Agent performance report

Now you can gain detailed insights into your team's performance on an individual agent basis. The new charts display a comprehensive list of performance metrics for each agent, allowing you to easily track and compare their effectiveness.

Median response time reports

Understanding response times has become more straightforward. You can now compare minimum, maximum, median, and percentile response times. This enhanced view helps you identify outliers and gain a clearer picture of your team's responsiveness.

We’ve got more exciting updates coming your way this week. Stay tuned, and as always, let us know what you think!