Back Dec 11th, 2024
🌟 5 new Atlas features to supercharge your support

We know that distance = speed/time. Enjoy powerful new features that give more speed, save more time, and add more distance traveled towards growth. Here’s what’s new:

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💌 Copy To/CC Emails

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You can now copy the To and CC email addresses directly from a ticket, making it easy to share or reference them elsewhere.

🔝 Scroll to Top of Tickets

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No more endless scrolling! We’ve added a "Scroll to Top" button in tickets, so you can instantly jump back to the beginning of any long thread.

📌 Pin the Composer

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Keep your draft reply in view while navigating ticket history. With the new "Pin Composer" option, you can write, review, and edit without losing context.

🗑️ Bulk Delete Tickets

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Inbox getting cluttered? Bulk delete is here! Select multiple tickets at once and delete them in one go, perfect for spam or resolved tickets.

💾 Save Sent Messages as Canned Responses

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Send a message once, reuse it forever. You can now save any sent message as a canned response with just one click. Efficiency, unlocked.

These updates are live now—go ahead and try them out! Let us know what you think.