With just one click, you can transform customer support tickets into ready-to-publish Help Center articles.

Now you can enjoy:

• Auto-drafted content: The article is built from the messages within the ticket.
• Streamlined publishing: No more copying, pasting, or rewriting ticket replies—just review, edit if needed, and publish.

And here’s how it works:

1. You have a ticket that can potentially be converted into a help center article
2. You click the hamburger menu and select "Turn ticket into Help Center article”
3. Atlas drafts the article for you using the ticket messages, creating a ready-to-review doc

This update makes it easier than ever to build out your Help Center as you go, while keeping support docs relevant, up-to-date, and directly tied to real customer inquiries.

Give it a try and let us know how this feature is helping you.