Atlas

Ticket management

Systematically organize and track user queries, enabling efficient resolution of critical issues.

Ticket routing

Send new tickets to the right team or teammate with the right priority and properties based on by whom, where, and when the ticket is created.

SLAs

Stay on top of your message response times with SLA timers that remind you when any ticket needs an urgent response.

Automate your responses and data collection

Respond to any question with a documented answer and update your records based on customer responses.

Zeus

Put your chatbot on autopilot with our industry-leading AI that can dynamically respond or send your customers to different paths of your workflow based on their questions.

Data mapping

Update ticket, customer, or account properties based on customer responses.

Chatbot routing

Give your customers the bespoke help they deserve while maintaining scalable support.

Branching

Route users through different branches of your workflows based on who they are, where they are in your app, or when they are using your app.

Help Center

Show articles to your customers based on where they are in your chatbot workflow.

Composable workflows

Reuse portions of your workflow that are common across multiple workflows.

Just-in-time conversations

Bring your support agents into the conversation at exactly the right moment.

Talk to a teammate

Start new tickets with your team whenever a customer needs a person or has fully qualified themselves to need your help.

Messaging

Send messages, custom forms, allow open-ended responses, and allow customers to choose paths from multi-choice prompts.

Chatbots

Create automated chat workflows to quickly and effortlessly guide your customers to their answers or the right person on your team.