Customer centric

See your customers' journey from all sides: session recordings, console and server errors, and your internal tools in a single location right when you need them. Respond in-place to your customers' preferred channels: live chat, email, SMS, WhatsApp, or Slack.

Timeline

View a customer's entire journey in a single, easy to follow, chronological timeline.

Inbox

Create custom inboxes to view tickets for any customer segment.

Composer

Supercharge your responses with canned responses, help articles, and context sensitive suggestions.

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Modern Tooling