Instant user notifications via Slack ⚡️

We're releasing our Slack integration, chat widget notifications, and office hours

Really appreciate your feedback over the last couple of weeks! We got unanimous feedback that you didn't want to stare at an empty inbox all day waiting for messages from your users. Frankly, we didn't either. 😅

We've just released a few things to make your life a little easier here:

• 🔌 Slack integration can be setup in App Config > Integrations. New tickets and ticket updates (messages, open/closed, assigned, etc.) will go to whichever channel you choose.

• 🔔 Chat widget sounds are now enabled so your users hear a sound when you respond if they're looking at another tab/screen. (On by default; you can adjust here)
• 🕔 Business hours can be turned on in App Config > Chat. You can now set your hours of operation and the message users receive whenever you're not online so they aren't waiting for your response. (Coming soon: collect contact info for visitors when you're offline)

Let us know what you think!