Atlas

Create and organize your articles

Make your Help Center a part of your brand with a custom name, appearance and domain.

Styling

Make your Help Center a part of your brand with custom name, appearance and domain.

Structure

Organize your Help Center into categories and articles with unlimited levels of hierarchy.

Synced blocks

Create blocks with content that can be reused throughout your Help Center.

Editor

Leverage our powerful, modern editor using slash commands, embeddable images, videos, iframes, and more. Explore over 30 different object types with which you can format your articles.

Customer Portal

Keep users updated on their ticket status for a better resolution experience.

Customer and Account tickets

Ensure you keep your users informed about the status of their tickets to provide them a satisfactory experience throughout the resolution process.

Customize forms per customer segment

Choose who you want to allow to view your help center using your customer segments (eg, Customers, VIPs, etc.)

Interact with customers

Find out how your customers are using your Help Center so you can always keep your content fresh.

Integrated chat

Use your Help Center as a means to resolve FAQs within the chat-bot experience.

Feedback

Get feedback and comments on your help center articles from your visitors.

Timeline events

Get customer timeline events when customers read articles or give feedback.

Session recording

Watch customer session recordings to improve help center usage.

Visibility

Show your customers articles that are bespoke to their needs.

Multiple Help Centers

Create Help Centers for distinct brands or products housed in one centralized workspace.

Private view

Choose who you want to allow to view your Help Center using your customer segments (eg, Customers, VIPs, etc.)

Segment level visibility

Choose who you want to allow to view each article and category using your customer segments (eg, Customers, VIPs, etc.)

Live Chat

Message and customize your interactions with your customers leveraging the most powerful chat in the industry.

Chatbot

Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience.

Widget menu

With your widget menu option, you can enable customers to take common actions by integrating apps, custom URLs & call back options

Customization

Style your widget to your brand guidelines and capture your users attention.

Mobile SDK

Our mobile SDKs allow you to load our chat widget into your mobile app.

Page & customer specific workflows

Create different paths in your chatbot workflows based on the page a user is on or the customer’s segment.

Help Center

Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center.