This week we’re releasing a set of features to give you the ability to get access to and customize your data in Atlas.

Custom fields

You can set custom fields for Tickets, Customers, and Accounts in App Config > Custom Fields. For tickets, you can require certain custom fields to be filled in before the ticket is closed.

API

You can get your API key in App Config > API and read the docs in our API docs. You can access most of our core models via API: Conversations, Customers, Users, Tags, SLA Rules, Custom Fields, and Canned Responses.

Webhooks

You can setup webhooks in App Config > API for updates to Conversations, Accounts, and Customers.

Pro tip: User authentication

Last up, if you haven’t configure user authentication, now is a great time to do so. You want to do this to prevent user spoofing — especially important if you ever do or could divulge sensitive information to your customers.

You can set it up in App Config > Installation (and learn more about how it works under the hood in our documentation).

Finally, we’ve got 🙏 an ask 🙏 this week: we’re doing a revamp on the customer timeline and inbox and would love your feedback.

If there’s anything you’d like to see added, removed, or just general thoughts on the layout of either page, let me know.