This week we’re announcing the release of three features that will make it easier for you to talk with your customers, no matter where they or you are.

International SMS

You can now add internationally formatted phone numbers with automatic country detection. If you’re using SMS, you can message both domestic and international customers (subject to your local laws and regulations; different rates may apply by locale — ping me if you’d like additional info).

Delivery statuses

You can now see the delivery status of each message you send in the customer timeline. Statuses are generally:

• Sending
• Sent
• Delivered
• Read (not available for SMS)
• Failed

In the event of a failed delivery, you can hover over the delivery status to get more information on the underlying cause (eg, customer contact info invalid).

Mobile SDKs

We now have mobile SDKs for React Native and Flutter that allow you to load the chat widget into your mobile app. Chat is fullscreen in mobile and requires you to configure a button to load it (ie, the chat widget launcher isn’t present in mobile), but otherwise you have access to the same commands you may be accustomed to with the Javascript SDK.