Welcome to Day 2 of Launch Week! We're thrilled to introduce a feature that enhances how your customers interact with your support team: the Customer Portal.

Here’s what’s new:

• customer and account view of tickets
• submit tickets from custom forms

Let’s dive into the details.

Customer view of tickets

Now, your customers can see the tickets they've submitted and respond to them directly from within a dedicated customer portal hosted in your help center. This can be configured via App Config > Help Center > Customer Portal.

If you choose, you can also allow customers to view tickets submitted by teammates within the same account, giving them a comprehensive view of all account-related inquiries.

Submit tickets from custom forms

You can now create custom forms that allow your customers to submit tickets in specific formats, such as bug reports, feature requests, feedback, or product questions. These forms can be tailored to different customer segments, giving VIP customers access to submit different types of tickets or requests.

We’re excited to see how the Customer Portal enhances your customer interactions. Stay tuned for more updates as Launch Week continues!