We’re gearing up for Thanksgiving here at Atlas and wanted to share a wide spread of improvements with you this week.
First off, for any of you who have gone through the SOC 2 process, you’ll appreciate the pains it took for us to get newly minted with this little guy:
Next up, here’s our horn of plenty updates:
- CSAT in WhatsApp
- customize your fallback logic
- customer-generated tickets in Slack Connect
CSAT in WhatsApp
This one is pretty straightforward: if you’re using WhatsApp, you can now enable CSAT surveys to be sent after you close conversations. Your customers will be sent to a web form where they can rate your support and give you feedback.
Customized fallback logic
In your fallback channel settings (App Config > Chat), you can now specify how long you would like to wait before sending a fallback message in addition to setting the channels and the order to which you’d like messages sent if a customer is offline or hasn’t read a chat message.
Customer-generated tickets in Slack Connect
You can now enable your customers to create tickets in Slack Connect channels on their own as well as set priority on those tickets (App Config > Slack).
