We’ve got three major releases to highlight:

• Private help centers allow you to gate your help center content behind a login wall
• Tag reports help you understand trends in your ticket topics
• Plain email formatting option for the minimalists out there

Private help centers

Have top secret intel hidden that you don’t want to leak to competitors? Or just want to keep nosy browsers out of the innards of your app? We’ve got you covered.

You can now choose who you want to allow to view your help center using your customer segments (eg, Customers, VIPs, etc.).

If you want to get more granular and lockdown or segment only a specific category or article, let me know and we can get that setup for you as well.

Tag reports

This small but mighty feature gives you insights into the trends of your business as perceived by your customers.

You can view your tickets by topic using tag groups or individual tags and see how they’ve trended over time to diagnose bug, knowledge based, feature request, manual task, or any other category-related issues that are important to you.

Plain email formatting

Why am I writing a paragraph to tell you about plain text? I don’t know. But it’s now an option you can enable if you want your customers to have a more barebone experience. Enjoy!

We’ll be pushing a few other email formats soon, so let me know if there’s a template or format that you especially want (now is the time! 🙏).

A couple more bonus nuggets that went out in this release:

• faster session recording loading — more than 10x faster, actually
• updated our tab titles to be more useful — instead of “Atlas” for everything, we’ll now show you… the actual page title 🙃