This week we’re releasing some quality of life improvements related to the Info Pane and Slack.

Expandable Info Pane

There are times when it’s helpful to see a little more context in the Info Pane (eg, internal tools, event payloads, etc.). You can now expand the Info Pane by clicking and grabbing the edge of the Info Pane.

If you want to quickly maximize/minimize the pane, you can also use the hotkey ].

Multi-select custom fields

You can now create custom fields with multiple selections from a list of choices on tickets, customers, and accounts. You can also search and filter reporting on the same fields and filter by any subset of the fields.

Slack improvements

We’ve made our Slack integration more robust now with three changes:

• Closing tickets with required fields will now take you to Atlas app to fill in fields
• You can allow your customers to see that status of tickets created in Slack
• You can send @mentions in Slack from Atlas