🤖 Auto-Detect Salutations with Zeus AI

Day 4 of AI Launch Week introduces a powerful new feature: Auto-Detect Salutations. With the help of Zeus AI, we’re ensuring your SLA metrics stay accurate and focused on the moments that actually matter.

🤖 Zeus AI Detects Salutations Automatically

Not every customer message needs a response—sometimes it’s just a "thank you" or "got it." Zeus AI can now automatically detect and tag these as salutations, ensuring they don’t count toward your SLA calculations.

🚦 No More SLA Breaches from Polite Messages

If a customer says "Thanks so much!" after you’ve already solved their issue, it won’t trigger your SLA clock. This means fewer false SLA breaches and more accurate SLA tracking.

📊 Keep SLA Metrics Clean & Focused

By filtering out polite "thank you" messages from your SLA tracking, you can ensure your response metrics are focused only on actionable customer queries. No more inflated response times from non-critical follow-ups.

It’s day 4 of AI Launch Week. But we’ve saved the best for the last. Stay tuned for tomorrow’s reveal! 🚀