Shopify

Overview

Power your customer support on Shopify with Atlas. Capture all your customers interactions, from support tickets to purchases to website visits in a singular customer timeline.

How it works

• 👋 Customer Timeline: See what your customers have purchased, the pages they've visited, their past tickets and chats, and more custom data.
• 📦 Manage Orders: Duplicate, refund, or cancel an order directly from within the application
• 📹 Session Recording: See exactly what your customers are doing on your site, helping you to tailor your support experience.
• 💬 Chatbot & Help Center: Our chatbot, automated workflows, and help center quickly answer common questions, freeing your team to focus on customers needing the most attention.
• 📬 Omnichannel: Our best-in-class composer integrates all the channels your customers prefer, from live chat and email to SMS and WhatsApp.

Configure

Install the Shopify integration by connecting to your Shopify store via Atlas and authorizing the integration. From the Atlas integration page in Shopify, you'll be able to specify whether or not you'd like to record user sessions. From the Shopify integration page in Atlas, you'll be able to add multiple stores as needed.