Back May 05, 2022
Canned responses and internal dashboard

We've rolled out a handful of changes to help you respond faster and understand your customers better.

Let's jump in:

🥫 Canned responses

You can now respond quickly to common questions with Canned Responses. Add them to the composer with "#" and create new responses in App Configuration > Canned Responses.

https://d3b9kr64nievew.cloudfront.net/cl422syot059009ldu1ob71rm/cl42g378t382809kyhxr0dxe3.gif

💬 Chat widget updates

You can now see a preview of changes to the chat widget in App Config and customize your greetings emoji.

https://d3b9kr64nievew.cloudfront.net/cl422syot059009ldu1ob71rm/cl42gccri716909l08t1novhz.png

🧰 Internal dashboard

You can now link your Info Pane to your internal tools from App Configuration > Internal Dashboard. Here's a quick walkthrough for some common issues.

✨ Preview ✨

Next week, we'll be releasing our Help Center product. Ping us if you'd like to get migrated and we'll transfer all of your articles to your Atlas Help Center.