Before your customers reach out to talk to a human, most of them will look around on your page for any written documentation. Better, more easily accessible documentation means fewer questions for you and faster service for them. Win-win.

This week we’re excited to announce the release of one of our most requested features: Help Center.

Help Center editor

Here are the basics to get setup:

• 📁 Structure: the Help Center is organized as categories and articles, similar to your file system hierarchy. You can have any number of subcategories.
• 📝 Editor: articles are automatically saved when you make changes in the editor. Previewing an article lets you see exactly what your customers will see when you publish them.
• ⚙️ Customization: set the name, appearance, and custom domain for your Help Center in App Config > Help Center.

Public view of the Help Center

If you need help getting started, take a look at our Help Center Template or reach out and we’ll help you get started.