When we created Atlas, one of our primary goals was to speed up your replies to customers and give support agents a modern experience. With our release this week, we’re aiming to help you do both.

📱 SMS

Send and receive messages to your customers via SMS by adding a line in App Config > SMS.

⌨️ Hotkeys

Navigate quickly between tickets, your inbox, app configuration, and products and take quick actions with hotkeys. Pull up the command bar with cmd+k.

✍️ Composer Improvements

You can now send more helpful messages utilizing links and code blocks. Also, you can adjust the default action of your composer as well as the default send hotkey in Settings > Composer.

🧩 Variables

Auto-fill customer fields in the composer (responding to messages and in canned responses) by using { in the composer.

🗣️ Mentions

Tag your teammates with @ in messages and internal notes to bring a ticket to their attention.

🗃 Slack improvements

Close, open, and assign tickets to teammates without leaving Slack.

🔐 User Authentication

Prevent user impersonation by enabling user authentication.

Have any ideas or suggestions for how we can make Atlas better? Let us know!