Sync tickets and messages between WhatsApp and Atlas.
Overview
The WhatsApp integration allows you to chat directly with customers on WhatsApp, helping you connect where they’re already active. Bring your own number or let Atlas purchase a new number for you. Engage with customers and collect Customer Satisfaction (CSAT) scores effortlessly.
How it works
Atlas will gather the necessary information to set up WhatsApp for your business. We partner with Facebook to register your number for business messaging. When a customer reaches out, you can respond freely within the initial 24-hour window. After 24 hours, continue the conversation with one of your preset message templates.
Configure
To set up WhatsApp with Atlas, navigate to App Configuration > Ticketing > Channels > WhatsApp .
Slack
Get notified and respond to customers directly from Slack for quick turnaround.
Sentry
See your customers’ technical issues right when they happen.
Linear
Send customer issues directly to Linear and get reminders to follow-up with customers when issues are resolved.
Jira
Create Jira tickets from Atlas and get reminders to follow-up with customers when Jira tickets are completed.
Segment
Add custom events and customer data from your existing Segment instrumentation.
HubSpot
Sync your customer data between Atlas and HubSpot.
Salesforce
Sync your customer data between Atlas and Salesforce.
Pipedrive
Sync your customer data between Atlas and Pipedrive.
Close
Sync your customer data between Atlas and Close.
Slack Connect
Track your customer requests in Slack Connect channels by converting Slack threads into tickets.
Retool
Help your customers by using your Retool dashboards without leaving Atlas.
Bubble
Help your customers by using your Bubble dashboards without leaving Atlas.
Aircall
Call your customers from within Atlas using Aircall. See all calls and transcripts in your customer timeline.
Dialpad
Call your customers from within Atlas using Dialpad. See all calls and transcripts in your customer timeline.
Twilio
Call, text, or WhatsApp your customers from within Atlas using Twilio.
Webflow
Chat with your customers and watch their sessions on your Webflow pages.
Shopify
View customer purchase history and sessions for your store in the customer timeline. Manage their orders from within Atlas.
Zendesk
Sync tickets and messages between Zendesk and Atlas.
Zapier
Trigger workflows in Zapier with webhooks from our extensive API.
Discord
Manage and track Discord support requests seamlessly within Atlas.
