Discord

Overview

Atlas now integrates with Discord, allowing you to bring structure and efficiency to your community support. Convert Discord messages into trackable support tickets, sync conversations in real time, and manage everything within Atlas—without losing the organic, real-time nature of Discord interactions.

How it works

• Connect your Discord server to Atlas and choose which channels to integrate.
• Automatically or manually create tickets from Discord messages, ensuring no support request is missed.
• Sync replies between Atlas and Discord in real time—respond to users directly from Atlas while keeping conversations visible in Discord.
• Manage multiple channels, including general chats, forum discussions, VIP threads, and dedicated support forms.
• Keep conversations organized and searchable within Atlas, so no issue gets lost in chat history.

Configure

• Log in to Atlas and go to App Configuration > Integrations > Discord
• Authorize Atlas to connect with your Discord server via OAuth.
• Select which channels should have automatic or manual ticket creation.
• Customize your support workflow and sync preferences.